I've been waiting 3 weeks for repairs to be done on the property i live at, ive been patient and called several times and been lied to, Alison (Owner) and Val advised that they were waiting on groves gas to quote for work to the shower, i called groves gas to confirm who advised they had quoted smooth moves over a week ago for the work, so a clear lie from both owner and representative from smooth moves, i was then advised that the quote was too high and they were seeking other quotes, secondly there was a leak from the upstairs flat which was reported a year ago which had caused damage to the ceiling and i have still been waiting on a repair for this! I asked for the landlords details and the very next day after sending an email i have been served with an eviction notice, it is illegal to serve an eviction notice for asking for repairs to be done so no reason was given on the letter, the rent has always been paid on time so i call smooth moves and spoke with Alison who couldn't give a reason as to why an eviction notice has been served giving 2 months notice to leave the property, a bit convenient wouldn't you say? as per the previous reviews below this seems to be a trend when you ask for repairs to be done! Avoid!
Alison and her team have been looking after me as a landlord since they opened their offices. I have always found their advice spot on. They are on top of market trends and have never let me down. In an emergency they have made themselves available after hours, and they do scrupulous checks on my potential tenants, which I have always found to be extremely reassuring. On many occasions they have gone above and beyond to provide me with research and figures when my mortgage companies have required it, and I would never hesitate to contact them should I be in a position to need to market one of my properties again, or wish to sell one. They take lots of photos, to truly represent the house, and give honest feedback.All the staff are very well trained which reassures me that I am not likely to get caught out on the stringent regulations that are in force. What more could a seller, or landlord want. Long may their excellent service be available to me and to others seeking a professional and efficient, value for money service.
Ive been a Smooth Moves customer for about 10 years, specifically using their tenant find service. Alison and her team have proved themselves to be efficient, courteous and professional at all times. They have been willing to give advice and guidance when needed, and have provided helpful reminders to ensure I remain compliant as a landlord. I would recommend them and intend to continue as a loyal customer.
Smooth Moves were recommended to us through a friend and as first time landlords they have been everything weve needed. They have looked after every aspect of our property and kept us in the loop every step of the way, I cant explain how much peace of mind this has given us especially as we find ourselves living in a different country. I would recommend Smooth Moves to landlords and tenants alike, youll be in safe hands.
Highly recommend Smooth Moves letting agents! Ive never used a letting agency before or private rented but they made my experience a lot smoother! In almost a year & a half they have been very helpful when Ive needed their help & nothing is too much trouble.. have no intention of going else where. Fantastic bunch of people! Thank you Smooth Moves..
Smooth Moves Property Agents Ltd is a UK Travel Agency based in Newport, South East England. Smooth Moves Property Agents Ltd is located at 18 Baneswell Rd, Newport NP20 4BP, UK.
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